Guests reschedule and cancel on their own

A guest whose plans changed lets you know in advance, and the table goes to someone else.

How to do it

1. 1After booking, the guest taps Get status in Telegram and the Ozzo bot sends the confirmation and reminders
2. 2The evening before at 19:00 the bot sends a reminder with I'll be there, Reschedule and Can't make it
3. 3If the guest taps I'll be there, the booking gets a green check in the CRM
4. 4Rescheduling offers only free times of the same table, then the booking is pending again and the group gets a message with the old and new time
5. 5A guest cancellation goes to the group and the table is freed right away

Common questions

The guest lost the booking link

Ask them to open the Ozzo bot and send /find. The bot asks to share the number and shows bookings for it. /mybookings shows bookings of a guest who already connected the bot.

The guest got no evening reminder

It goes only to guests with the bot connected and only for confirmed bookings. A booking made after 19:00 the evening before gets only the reminder 2 hours ahead.

The guest cannot reschedule

Rescheduling is closed when the visit is closer than the minimum notice from the booking rules, the booking is cancelled or the guests are seated. A manager can move it in the CRM.