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Short task guides for owners, managers and staff. Each one opens the right place in the CRM.
For owners
Set up the venue in one eveningThe launch plan shows what is left before guests can book today.Connect the team Telegram groupRequests arrive where your team already chats, and one tap confirms them.Bring the team into OzzoBooking buttons in the group only work for people who are in Ozzo.Check a booking as a guestA practice booking shows the whole guest path and holds no table.Share the booking linkGuests book through the link, so put it where they look for you.Several venuesEach venue has its own link, tables, hours and Telegram chats.Booking rulesThe rules decide which times guests see and when they can book.Booking page designA logo, cover and colour make the booking page look like your venue.Plan and paymentThe trial lasts 14 days with Standard features.
For managers
Phone bookings and walk-insA call or a guest at the door goes into the same system as link bookings.Seat, complete, no-showStatuses show where guests are and which tables are free.Extend and reseatGuests stay longer or ask for another table, no new booking needed.Large partiesParties above the limit do not pick a table themselves, they leave a request.Floor builderA floor plan that matches the room helps guests pick a table and the team see who sits where.
For staff
Confirm a request in TelegramA new request arrives in the team group with Confirm and Decline buttons.Confirm a request in the CRMNew requests sit at the top of Today waiting for an answer.Find a bookingA guest calls or arrives and the booking has to be found in seconds.Floor planYou see which tables are free, where guests are expected and where they already sit.The bot says you are not on the teamOnly members of the venue team in Ozzo can confirm bookings.
Printable cheat sheets
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