Reviews

The bot asks the guest to rate the visit, a low rating reaches the team right away, and every guest gets the links to the maps.

How to do it

1. 1The owner turns the module on in Reviews, it adds 50 000 sum per month for this venue
2. 2In the venue Settings, Review links block, paste the links to the venue card on Yandex Maps, Google Maps and 2GIS
3. 3Two hours after the booking ends the bot asks the guest for a rating from 1 to 5, at night the message waits until 11:00
4. 4A 1–3 rating reaches the Telegram group at once with the guest's name and phone, their comment follows
5. 5Guests without the bot can rate the visit on their booking page
6. 6Reviews shows the average rating, the split by stars and every rating with comments

Common questions

Why unhappy guests also get the map links

Google forbids inviting only happy guests to the maps and removes the venue's reviews for it. So everyone sees the links, and a low rating also reaches you right away so you can call the guest.

The guest got no rating request

It goes only to guests who connected the bot and only for confirmed bookings. No-shows, cancellations and practice bookings are not rated.

Where to get the map link

Open the venue card on the map, tap Share and copy the link. It must start with https://